For customer support in the U.S. we offer the following ways to contact us:
Support Hours: Monday - Friday from 7 to 4 PT* to speak to a Consumer Service Representative.
* Please note that from September 6th through November 16th our hours on Fridays will be 7 to 11 am PT.
Phone Support: 888.925.4621
Online Support: Answers to many common questions can be found here. To submit a question to our support staff click a link below.
Fit Questions - Need help with what will fit your vehicle, or having issues fitting your rack or accessory to your vehicle?
Warranty Support - Something not working quite right, or parts missing from a new product.
General Product Questions -Need instructions, replacement parts, or have questions on how a product works.
Order Tracking Request - Request tracking on an order placed on website, or through customer service.
Return Request - Need to return an item purchased direct from us?
While we love meeting our customers, we unfortunately are not set-up to help walk-in customers. There are a number of dealers in the greater Portland area who can assist with questions, purchasing, and many do installations. To find a local dealer near you click here.