U.S. Customer Support

For customer support in the U.S. we offer the following ways to contact us:

Support Hours: Monday - Friday from 7 to 4 PT* to speak to a Consumer Service Representative.

* Please note that from September 6th through November 16th our hours on Fridays will be 7 to 11 am PT.

Phone Support:  888.925.4621

Online Support: Answers to many common questions can be found here. To submit a question to our support staff click a link below. 

Fit Questions - Need help with what will fit your vehicle, or having issues fitting your rack or accessory to your vehicle?

Warranty Support - Something not working quite right, or parts missing from a new product.

General Product Questions -Need instructions, replacement parts, or have questions on how a product works.

Order Tracking Request - Request tracking on an order placed on website, or through customer service.

Return Request - Need to return an item purchased direct from us?

While we love meeting our customers, we unfortunately are not set-up to help walk-in customers. There are a number of dealers in the greater Portland area who can assist with questions, purchasing, and many do installations.  To find a local dealer near you click here.