U.S. Customer Support

For customer support in the U.S. we offer the following ways to contact us:

In accordance with direction from Federal, State and Local Governments our call center will be closed until the current health emergency has passed. 

We will be available online M-F from 7am-4pm Pacific Time, you can reach us by clicking the “Support” button on the lower right of each page of our website.  Also, we will be closed on Monday, March, 23^rd and will not respond to any inquires that day.  Our goal will remain to respond within 2 business days, but please be patient as this timeline may increase.  You can also search our online FAQ’s by clicking here.

Support Hours: Monday - Friday from 7 to 4 PT to speak to a Consumer Service Representative.

Phone Support:  888.925.4621

Online Support: Answers to many common questions can be found here. To submit a question to our support staff click a link below. 

Fit Questions - Need help with what will fit your vehicle, or having issues fitting your rack or accessory to your vehicle?

Warranty Support - Something not working quite right, or parts missing from a new product.

General Product Questions -Need instructions, replacement parts, or have questions on how a product works.

Order Tracking Request - Request tracking on an order placed on website, or through customer service.

Return Request - Need to return an item purchased direct from us?

While we love meeting our customers, we unfortunately are not set-up to help walk-in customers. There are a number of dealers in the greater Portland area who can assist with questions, purchasing, and many do installations.  To find a local dealer near you click here.