U.S. Customer Support

For customer support in the U.S. we offer the following ways to contact us:

Please note we are experiencing an historically high  number of contacts, which has lead to significant delays in responding to calls and support tickets.

We are working to get to everyone as quick as possible and we appreciate your patience and understanding during this time.

 Support Hours: Monday - Friday from 7 to 4 PT to speak to a Consumer Service Representative.

Phone Support:  888.925.4621

Online Support: Answers to many common questions can be found here. To submit a question to our support staff click a link below. 

Due to an overwhelming number of support requests, we are currently unable to accept new web requests at this time

Fit Questions - Need help with what will fit your vehicle, or having issues fitting your rack or accessory to your vehicle?

Warranty Support - Something not working quite right, or parts missing from a new product.

General Product Questions -Need instructions, replacement parts, or have questions on how a product works.

Order Tracking Request - Request tracking on an order placed on website, or through customer service.

Return Request - Need to return an item purchased direct from us?

While we love meeting our customers, we unfortunately are not set-up to help walk-in customers. There are a number of dealers in the greater Portland area who can assist with questions, purchasing, and many do installations.  To find a local dealer near you click here.