Although we take steps to prevent rusting and corrosion of our products, such as plating, painting and vinyl coating, exposure to elements and time can still take its toll.
Rust can have an effect on the safety and/or convenience of our products. Thus, it is important to maintain and inspect these parts as you would your vehicle. We recommend you maintain parts exposed to salt and moisture by periodically washing them with water and non-detergent soap. Parts with treads should be lubricated with a waterproof grease yearly. Parts that pivot and locks can be lubricated with a silicone-based product such as "Tri-Flo".
If part of your rack is beginning to corrode after a relatively short period of exposure to the elements, you can bring it back to the original retailer who can assist you in determining if this is a warranty issue. If you are unable to return to the retailer you can contact us here, or call customer service at 888-925-4621 M-F from 7 to 4 PT.