For customer support in the U.S. we offer the following ways to contact us:
Phone Support: 888-925-4621
Support Hours: Customer Service is available Monday through Thursday: 7:00 am to 4:00 pm PT and Friday: 7:00 am - 11:00 am PT.
Online Support: Answers to many common questions can be found from our Help Center. To submit a question to our support staff click a link below:
- Fit Questions - Need help with what will fit your vehicle, or having issues fitting your rack or accessory to your vehicle?
- Warranty Support - Something not working quite right, or parts missing from a new product.
- General Product Questions -Need instructions, replacement parts, or have questions on how a product works.
- Order Tracking Request - Request tracking on an order placed on website, or through customer service.
- Return Request - Need to return an item purchased direct from us?
While we love meeting our customers, we unfortunately are not set-up to help walk-in customers. There are a number of dealers in the greater Portland area who can assist with questions, purchasing, and many do installations. To find a local dealer near you visit our Dealer Locator.