For customer support in the U.S. we offer the following ways to contact us:
Phone: Please call 888.925.4621 Monday - Friday from 7 to 4 PT to speak to a Consumer Service Representative.
Web / email: To submit a question, click the link below
Fit Questions - New or existing base racks and accessories
Warranty Support - Broken product, missing parts
General Product Questions -How a product works, capacity of a bike mount, how to purchase.
Order Tracking Request - To request tracking on an order placed directly with us
While we love meeting our customers, we unfortunately are not set-up to help walk-in customers. There are a number of dealers in the greater Portland area who can assist with questions, purchasing, and many do installations. To find a local dealer near you click here.