For customers in the U.S. we offer the following channels for support;
Phone: Please call 888.925.4621 Monday - Friday from 7 to 4 PT to speak to a Consumer Service Representative.
Web / email:
Fit Questions (New or existing base racks and accessories) click here to submit a question.
Warranty Support (Broken product, missing parts) click here to submit a question.
General Product Questions (How a product works, capacity of a bike mount, how to purchase) click here to submit a question.
Order Tracking Request - Click here to submit a request.