The Core Exchange Program is designed to help customers who have purchased a new product which included locks and want to match those locks to their existing system.
This program is not intended for the exchange of existing locks to match the ones included with the new product. If you need to match more than the locks from the new product we do sell individual locks and keys.
How the exchange program works:
Once you have received your product, simply remove the new locks that don't match your existing ones and return those cores and keys to:
Yakima
Attn Core Exchange
4101 Kruse Way
Lake Oswego, OR. 97035
Include a note with the core number you would like and the following:
- Your name
- The shipping address (No P.O. Boxes) must be a US address, we can not ship outside the US.
- Email address (in case we need to contact you)
- Copy of your receipt
There is no need to separate the cores in individual plastic bags, or wrap them in bubble wrap when returning them (Please think of the environment). Placing them in an envelope or loose in a box is fine.
Once we have your cores, we'll ship you the requested cores and keys.
Please note the following:
- Cores and keys must be in new condition. We will not accept used cores, these will be returned to you.
- Please give 3-4 weeks for delivery of the new cores and keys.
- Only the number of cores included with the accessory may be exchanged.
- Locks cannot be returned for refunds.
- A Control Key is required to remove and install cores, please do not return yours, you will need it. If you do not have a Control Key click here to order one.
- Core Exchange is limited to shipping addresses within the U.S.
- If you are looking to exchange keys/cores that came from an automotive dealer, please note that we only carry A131-A155. For keys/cores with a different number, you will need to reach out to the automotive dealer.
If you have further questions please contact us here, or by phone at 888-925-4621 during business hours.